I’d like to request that for actual support issues you please use email to the support address. The forums are better for more general discussions where you’re willing to wait for community input. Working through email allows us to associate your case with your account, which is the entity which has a support contract. It’s also much easier for us to exchange images, files, and formatted code samples. You will also get a much quicker response via email; the forums are generally addressed only when there is nothing else in he queue.