We have been having an issue with the newest eggplant when it takes a snapshot of the screen when a script errors. This used to work and show us the screenshot of device. Now though, about 60% of the time it will display a black screenshot of the device. This is very unusual and is quite annoying when trying to figure out the issue of the script.
Is this to do something with the type of remote client we are using possibly? Are there any know issues to the remote clients you guys support? The only reference to this in your forums is this link: http://www.testplant.com/phpBB2/viewtopic.php?t=2072&start=0&postdays=0&postorder=asc&highlight= which appears to of never been solved. A screenshot can be posted, but it’s just a black screenshot with the viewer window menu bar.
What could this be? We are not initiating the screen capture, eggplant does this on it’s own, which is very helpful, when it works. Any ideas?